The video below is only 15 minutes long and it walks through how to use the TeleWell system as well as how we do our initial wellness examinations virtually. Take a look. If you would rather read about it, the text below is the video transcription of the conversation.
Good morning everybody. This is Dr. Sarvar Pathan from personalized physical therapy and wellness. I am here live to walk you through the TeleWell experience that we have now introduced since about two weeks. We have had a lot of telehealth/telewellness experience for quite some time. On top of that we recently with the COVID-19 had to innovate and pivot for ongoing needs for the care that is required in the community.
People are still having to, you know, take care of their own health people are still having to worry about how they’re going to manage and maintain during these unusual times when they’re stuck inside the home. If the only activities left now is being able to go out and walk play tennis or play golf and not able to go to your gym or you know, treatments like that, or to a clinic. This is possible in your own home, then we can design a treatment plan examine you and help you get stronger, get better pain free, all through a distance.
I’m going to walk you through what all basic things you need, what basic two things you need during the whole teller will experience. What application do we use and how to access it? How easy is it for you to hop on a video call with us and what will you experience once you are going through an evaluation. I also have a very nice offer for the people who are watching Hang on tight and we’ll get over to your offer. That way you can take advantage of this offer. When we get around to it. So basically, the telewell experience I’m going to start sharing my screen. What you’re going to find is we will be using the application called zoom.
I’m gonna go to my zoom. Basically, what you need to go do is go to Google and just type zoom.us is the zoom application. Most people with this COVID-19 times, I’m assuming by now you would have the zoom application because that’s supposedly the most popular zoom application out there. With that said, we also use the Zoom platform because it’s very convenient and easy for most people to have access because you have the application on the phone, you have application on the iPad, you can access to the laptop, going in to zoom application is just a Google search away. And if you are using it for iPad or iPhone, you basically go to your app store on your phone and just type zoom and there will be an application that you can download.
Once you are in zoom. By this time, you would have all received a link from us to an email that link is something that you will require to join to our video secure call. Once you’re in zoom, you just click on this zoom, you can probably see my cursor right here, click on join a meeting. And that link is something that you put in here. Okay, that’s one way. That’s one of the ways to join in.
The other way is once you’re in the application, you you would want to open your email and there will be a link, you just click on the link and your phone will automatically guide you to open that application and start the video call. It’ll just kind of walk you through say do you want to start the video and start the audio and unmute yourself and we’re on a call live looking at each other and starting to examine and find out what’s going on with your with your problems.
These are the basically that’s the TeleWell experience and you will see on the application the other beautiful feature that does TeleWell experience allows me to do and it goes hand in hand with what I would be able to do in an exam in person exam. The share screen option is something that I just did with the zoom application as I was describing to you and helping, I’m able to let’s say, after I have already done the physical examination and going through, you know the condition that you’re going through, let’s say if you’ve experienced back pain, you’ve got a fairly common condition called the lower cross syndrome, you will see that you will be able to understand what’s going on even through the video call because I’ll be able to share this screen and explain to you exactly what’s going on in your back.
Let’s just for example, say which is a very common condition, you have lower cross syndrome, you may be developing some weakness in the abdominal. We’ll be doing some internationally recognized standardized tests to find all of these elements weakness in the glute max tightness in the area sauce which is your hip flexors. tightness in your lower back. So that in combination becomes your lower cross syndrome condition that you’re going through is a very reversible condition takes about six to eight weeks for you to, you know, start feeling normal pain free back to normal activities. And that’s how that’s how we were able to like share the screen and kind of go through what is the ailment that you’re experiencing.
For the evaluation itself, the way we examine, let’s say if it was for the neck or shoulder, basically, we need three different views for you to be examined thoroughly from all different areas that we need to look at. And so as we perform these internationally recognized tests, we look at your posture so that sitting position allows us to take a look at where your ear lobes are located. Is it side bend one way or the other? How is your side chin bone situated and how much are we able to see through the posture looking at the shoulder height, looking at your neck range of motion if you’ve got some neck issues going on Looking at arm range of motion, and looking at your upper body side to side, bending, looking at your rotation of the trunk. And so that’s, you know, primarily anterior view, there is a need for looking at the whole body while we are examining.
The best option is that you are able to move the laptop and place it in a position where I am able to see the whole body. And that you can just back up to a point that I can see all of you and then we’re looking at, you know, side bending trunk rotation, your knee and trunk flexion. Your balance, mostly safety is important during the balance exam. So you’re just kind of holding on to something when you’re doing that. Then the next view that we need is a side view. So you’re looking at us from the side and we’re examining, we’re examining you while we’re while doing these motions. So you’re doing the backward bending the forward bending, hip mobility testing. Worth like the figure of four here.
Then the last but not the least views that we need and this can vary depending on what kind of tests and exams Do we need but this is for the laying down position now it doesn’t have to be on the floor, it could be on the massage table or a bed that you have and that you have the camera on the screen just sitting right beside you and we’re able to take a look at what’s going on. So arms beside you know looking at like how’s your mobility on your hips? How’s your mobility in your internal external rotation? Looking at the other side, how is your discomfort if there is any pain then looking at your hip strength and mobility checking your external rotation strength your abduction strength, looking at your core strength, holding a plank for a few seconds, see how things are you shift side you lay face down the examine the legs this way are able to see all the time or discomfort that you may be experiencing during any of those movements.
All of that information gives us an idea about what is going on, as I say, quite commonly is about 70 to 75% of the diagnosis hypothesis is already done by the time we move from getting to know you, just asking you questions about how your pain is from that to starting of the movement exam. So just listening to you and understanding your symptoms, about 70 to 80% of the time, we’ll really know what’s going on. The tests are designed to just prove that yes, that’s what it is and confirm the hypothesis or find that Oh, actually, that’s not the hypothesis, what we were anticipating To start with, it’s something else going on and so we’re able to like confirm based on your subjective conversation like when we were talking, and then doing a movement exam to find out, okay, that’s the problem going on.
Then once you’re done, as I said earlier, we’ll look at your condition. So, you know, I’ll just give another example here of let’s say we found some sciatica symptoms going on. One of your tests were positive called the straight leg raise test and in the straight leg raise test, you are laying on the back and you’re lifting the leg up, and you have some symptoms going down the leg. So basically what is happening inside is this is the back view off your body and this is the these are the two big nerves that these are supposedly the largest and the thickest nerves that come out of your back and it supplies a lower part of the leg so it comes out of your lumbar spine, lower back and slides down and goes into the leg. We are we’re able to find out how far it goes, what areas? is it affecting what levels it’s affecting all of those by just subjective history and physical exam and find out if it’s a pinched nerve or two herniated disc.
Each of those gives a specific pattern of symptoms. You don’t necessarily need an MRI or an X ray to find what kind of an air element Do you are you experiencing the each of them come with a set pattern of symptoms, and that said pattern of symptoms along with a physical exam, we are able to confirm the diagnosis and design the treatment plan for you. So if it’s a disc issue, how much of it is is bulging disc? How much of it is affecting the nerve? How much is more of a muscle spasm? How much is it coming from like inflammation more than like an actual disc ball or is it even a sciatica or is this something else and all of those comes from the experience comes from working in the Physical Therapy field for over 10 years helping people with back pain and other ailments for a long time.
You get the full experience of the knowledge, the the the scale and the accurate diagnosis of what’s going on through a video, video experience without having to go see someone in a clinic and stay safe and maintain the social distancing that we require at this time. You know, even without the social distant time we have, we have helped a lot of people throughout the state of North Carolina we have patients in Boone, you know, our office is located in Winston Salem. We’ve got a couple offices here, but this is one of them.
And we have patients in Boone we have had patients and we’re currently have patient in oriental North Carolina, in Durham, North Carolina. We serve we serve a quite a lot of people with tele well even without having the COVID-19 situation we just started to make it more accessible for people to be able to get the extra have to walk away. Now, the other thing I wanted to share with you was how you’re able to get the access to the telephone service.
You can contact us through a couple of ways. I’m going to share the screen again, one of the best ways you can contact us is through just going to our website or phone number or our our Facebook page, I’m going to I’m going to open up our Facebook page here. And so this is normally would be the regular Facebook that you would go in. And you are just going to search for personalized physical therapy and wellness. And that’s our business page. And you go in, and here you will see all the services that are available that we have to offer. And this is I, I am the admin to this page. So that’s why you have a different view. But what you would see once you search that this is probably the What this is the front page to our view that you will see. And basically, once you’re here, if you scroll down, you’ll be able to see the services. So these are all the services that we are currently offering during these COVID-19 times. And here’s the Hello service. So you can just click on it and ask about it to us. So you’ll be able to like text to us, or call us through call now or even text us or message us here.
The other way is you can just reach us reach out to us through our website, and I’m going to share that screen real quick on the phone number and the website. here’s here’s our website www.ptw.com. And this is our phone number. You can contact us here. That’s how you can find us and let us know the big offer that we have for you guys, anyone who’s watching our services. We are serving the community at much of a helpful price point right now knowing the way how the economy and people are being affected our services are normally $149 a visit for the people who are watching right now we are doing an offer of evaluation for just $27 a visit.
That’s something that you can easily take advantage of $27 and you’ll be able to get a very thorough exam about whatever the element you’re going through neck pain, back pain, come with a treatment plan. Oh, something that I forgot to share is you also get the treatment experience and the customized home exercise program that you will be able to receive, do your email or to your text messages here is our software that we use for home exercises. So let’s say after the treatment, we found that some of the movements actually helped you with your pain and some of the movements irritate. So we will define and design that treatment plan and apply that to your treatment movements.
You know movement is medicine, and we’re going to use That movement to help you decrease your problems create long term solutions give you tips for how to manage the pain using pain management options available like ice pack, heating pad, ointments and bracing. All what you really need will be able to advise you even will send you links to different vendors or even Amazon to for you to easily find what the products you need and then you can easily order it and still get the service that we were talking about. So exercises like this has the pictures has the text has the frequency that you need to be doing it at and we’ll be able to send it through email through text message and updated as needed during your treatment protocol. All right, feel free to text me or call me if you have any questions but that’s why we you know, conclude that’s your teller will experience. You will get it through all of this through your live zoom video calls easy Access, you just click on the link and you get on get on started.
All right, thank you very much guys and it’s pleasure to serve you and we’ll look forward to talking to you and helping you through.